RETURN & REFUND POLICY
RETURN & REFUND POLICY
At VEYRONQ, we aim to provide customers with a straightforward and reliable shopping experience.
RETURN REQUESTS
If you would like to request a return, exchange, or refund, please contact our customer service team before sending any product back.
Email:
Please include:
- Order number
- Customer name
- Product name
- Reason for the request
- Photos or other supporting information where applicable
Our customer service team will review your request and provide further instructions where applicable.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged or a product appears to be defective, please contact us as soon as reasonably possible after delivery.
Please provide photographs showing the condition of the product together with your order number.
We will review the issue and determine an appropriate resolution.
INCORRECT PRODUCTS
If you receive an item that is different from the product you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to verify the issue.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
CONSUMER RIGHTS
Nothing in this policy is intended to restrict or exclude any mandatory consumer rights or legal protections that apply under applicable law.